> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parsalink.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Overview

> Send, track, and manage emails directly from ParsaLink — with templates, automation, bounce handling, and full delivery history.

<div
  style={{ 
background: "linear-gradient(135deg, #143D4E 0%, #1C758A 55%, #30C8CA 100%)",
borderRadius: "24px",
padding: "28px",
marginBottom: "32px",
color: "#FFFFFF",
boxShadow: "0 24px 60px rgba(20, 61, 78, 0.25)",
position: "relative",
overflow: "hidden",
border: "1px solid rgba(255,255,255,0.08)"
}}
>
  <div
    style={{
position: "absolute",
top: "-40px",
right: "-40px",
width: "180px",
height: "180px",
background: "rgba(255,255,255,0.08)",
borderRadius: "999px"
}}
  />

  <div
    style={{
position: "absolute",
bottom: "-60px",
left: "-30px",
width: "160px",
height: "160px",
background: "rgba(255,255,255,0.06)",
borderRadius: "999px"
}}
  />

  <div
    style={{
display: "inline-flex",
alignItems: "center",
background: "rgba(255,255,255,0.15)",
color: "#FFFFFF",
padding: "6px 14px",
borderRadius: "999px",
fontSize: "12px",
fontWeight: "700",
marginBottom: "14px",
letterSpacing: "0.08em",
textTransform: "uppercase"
}}
  >
    EMAIL OVERVIEW
  </div>

  <p
    style={{ 
margin: 0, 
fontSize: "16px", 
lineHeight: "1.9",
maxWidth: "760px",
color: "rgba(255,255,255,0.95)"
}}
  >
    Send, track, and manage emails directly from ParsaLink — with templates, automation, bounce handling, and full delivery history.
  </p>
</div>

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(28,117,138,0.12)",
padding: "6px 16px",
borderRadius: "999px",
marginBottom: "20px"
}}
>
  <span
    style={{ 
width: "8px", 
height: "8px", 
background: "#30C8CA", 
borderRadius: "999px",
display: "inline-block"
}}
  />

  <span style={{ 
    color: "#1C758A", 
    fontSize: "12px", 
    fontWeight: "700", 
    letterSpacing: "0.08em", 
    textTransform: "uppercase" 
  }}>Capabilities</span>
</div>

## Email Capabilities

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "24px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>📧</span> ParsaLink's email tools let your team communicate with contacts and leads without leaving the CRM. Every email sent through ParsaLink is logged on the recipient's activity timeline, tracked for opens and clicks, and handled for bounces automatically.
</div>

<div style={{ marginBottom: "32px" }}>
  <CardGroup cols={2}>
    <Card title="Email Templates" icon="file-lines" href="/email/templates">
      Create reusable email templates with variable substitution and branded footers for consistent, professional outreach.
    </Card>

    <Card title="Sending Emails" icon="paper-plane" href="/email/sending">
      Send individual emails from contact records or bulk emails to filtered lists. Configure SMTP or Amazon SES for sending.
    </Card>

    <Card title="Tracking & Delivery" icon="chart-line" href="/email/tracking">
      Monitor opens, clicks, bounces, and delivery status. Manage suppression lists to protect your sender reputation.
    </Card>
  </CardGroup>
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(28,117,138,0.12)",
padding: "6px 16px",
borderRadius: "999px",
marginBottom: "20px"
}}
>
  <span
    style={{ 
width: "8px", 
height: "8px", 
background: "#30C8CA", 
borderRadius: "999px",
display: "inline-block"
}}
  />

  <span style={{ 
    color: "#1C758A", 
    fontSize: "12px", 
    fontWeight: "700", 
    letterSpacing: "0.08em", 
    textTransform: "uppercase" 
  }}>How It Works</span>
</div>

## How Email Works in ParsaLink

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  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "16px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)",
borderLeft: "4px solid #30C8CA"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>⚙️</span> <strong>Sending Infrastructure</strong> — ParsaLink sends emails through your configured sending method (SMTP or Amazon SES). Your own domain and sender name are used, so recipients see emails from you — not from a ParsaLink address.
</div>

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "16px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>📝</span> <strong>Activity Logging</strong> — Every email sent through ParsaLink is automatically logged on the recipient's contact or lead record. You can see the email subject, send time, open status, and whether any links were clicked.
</div>

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "16px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>🔄</span> <strong>Automation Integration</strong> — The <strong>Send Email</strong> automation action uses the same sending infrastructure. Emails sent by automations are also logged on the activity timeline.
</div>

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  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "32px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>🚫</span> <strong>Bounce and Opt-Out Handling</strong> — Hard bounces are automatically added to the suppression list to protect your sending reputation. Contacts who click an unsubscribe link are also suppressed from future bulk sends.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(28,117,138,0.12)",
padding: "6px 16px",
borderRadius: "999px",
marginBottom: "20px"
}}
>
  <span
    style={{ 
width: "8px", 
height: "8px", 
background: "#30C8CA", 
borderRadius: "999px",
display: "inline-block"
}}
  />

  <span style={{ 
    color: "#1C758A", 
    fontSize: "12px", 
    fontWeight: "700", 
    letterSpacing: "0.08em", 
    textTransform: "uppercase" 
  }}>Sending</span>
</div>

## Sending From the CRM

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "20px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>✉️</span> You can send emails from several places:
</div>

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  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "16px",
padding: "16px 20px",
marginBottom: "32px",
boxShadow: "0 2px 8px rgba(0,0,0,0.02)"
}}
>
  <div style={{ display: "flex", flexDirection: "column", gap: "12px" }}>
    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>•</span>
      <span><strong>Contact Detail Page</strong> — Click <strong>Send Email</strong> from the contact's header actions. Opens the email composer pre-addressed to that contact.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>•</span>
      <span><strong>Lead Detail Page</strong> — Same as contacts.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>•</span>
      <span><strong>Bulk Email</strong> — Filter a contact or lead list, select multiple records, and use <strong>Actions → Send Email</strong> to send the same template to everyone in your selection.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>•</span>
      <span><strong>AI Chat</strong> — Ask Parsa AI to draft and send an email. Review the draft before it's delivered.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>•</span>
      <span><strong>Automations</strong> — The <strong>Send Email</strong> action runs as part of a workflow without manual intervention.</span>
    </div>
  </div>
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(28,117,138,0.12)",
padding: "6px 16px",
borderRadius: "999px",
marginBottom: "20px"
}}
>
  <span
    style={{ 
width: "8px", 
height: "8px", 
background: "#30C8CA", 
borderRadius: "999px",
display: "inline-block"
}}
  />

  <span style={{ 
    color: "#1C758A", 
    fontSize: "12px", 
    fontWeight: "700", 
    letterSpacing: "0.08em", 
    textTransform: "uppercase" 
  }}>Inbox</span>
</div>

## Email vs. Integrated Inboxes

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "16px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>📨</span> ParsaLink's built-in email feature is for outbound CRM communication — sending follow-ups, proposals, and nurture sequences. It is not a full inbox replacement.
</div>

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "20px",
padding: "20px 24px",
marginBottom: "20px",
boxShadow: "0 4px 12px rgba(0,0,0,0.03)"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "12px" }}>🔄</span> For two-way email conversation and auto-logging of inbound replies, connect Gmail or Outlook via the integrations. With an integration connected:
</div>

<div
  className="bg-white dark:bg-black dark:border-white/10 dark:text-white [&_*]:dark:text-white"
  style={{
border: "1px solid #E5E7EB",
borderRadius: "16px",
padding: "16px 20px",
marginBottom: "24px",
boxShadow: "0 2px 8px rgba(0,0,0,0.02)"
}}
>
  <div style={{ display: "flex", flexDirection: "column", gap: "10px" }}>
    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>✓</span>
      <span>Inbound replies from contacts are logged on their CRM timeline.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>✓</span>
      <span>You can reply to contacts from within ParsaLink using your actual Gmail or Outlook account.</span>
    </div>

    <div style={{ display: "flex", alignItems: "center", gap: "12px" }}>
      <span style={{ color: "#30C8CA", fontSize: "16px" }}>✓</span>
      <span>Sent emails from your integrated inbox are synced back to the CRM.</span>
    </div>
  </div>
</div>

<div
  className="dark:bg-black dark:border-white/10"
  style={{
background: "rgba(48,200,202,0.08)",
border: "1px solid rgba(48,200,202,0.2)",
borderRadius: "16px",
padding: "16px 20px",
marginBottom: "20px"
}}
>
  <span style={{ color: "#30C8CA", fontWeight: "600", marginRight: "10px" }}>🔗</span>
  <span style={{ fontSize: "14px" }}>See <a href="/integrations/google-workspace" style={{ color: "#1C758A", textDecoration: "none" }}>Google Workspace</a> or <a href="/integrations/microsoft-365" style={{ color: "#1C758A", textDecoration: "none" }}>Microsoft 365</a> for setup instructions.</span>
</div>