> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parsalink.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Plans

> Manage your ParsaLink subscription, understand your usage, and purchase credit packs for additional capacity.

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "linear-gradient(90deg, #143D4E 0%, #1C758A 100%)",
color: "#FFFFFF",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
letterSpacing: "0.08em",
textTransform: "uppercase",
borderRadius: "999px",
boxShadow: "0 8px 24px rgba(20, 61, 78, 0.18)"
}}
>
  Billing
</div>

## Accessing Billing

<div
  className="
bg-[linear-gradient(135deg,rgba(255,255,255,1)_0%,rgba(48,200,202,0.08)_100%)]
dark:bg-black
dark:border-white/10
dark:text-cyan-300
dark:shadow-none
"
  style={{
border: "1px solid rgba(48,200,202,0.25)",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "22px",
color: "#2C768D",
boxShadow: "0 10px 26px rgba(28,117,138,0.08)"
}}
>
  Go to **Settings → Billing**. Only users with the **Admin** role can view or modify billing settings.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(48,200,202,0.12)",
color: "#1C758A",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
letterSpacing: "0.08em",
textTransform: "uppercase",
borderRadius: "999px",
border: "1px solid rgba(48,200,202,0.28)"
}}
>
  Plans
</div>

## Plans

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "18px",
padding: "18px",
marginBottom: "26px",
boxShadow: "0 12px 32px rgba(20,61,78,0.05)"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[18px]
p-[18px]
mb-[26px]
shadow-[0_12px_32px_rgba(20,61,78,0.05)]

dark:bg-black
dark:text-white
dark:border-white/10
dark:shadow-none
"
>
  ParsaLink offers tiered plans based on team size and features:
</div>

### Free

<div
  style={{
background: "rgba(48,200,202,0.06)",
border: "1px solid rgba(48,200,202,0.18)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  Free forever for individuals trying ParsaLink out. Auto-provisioned when you sign up — no card required.
</div>

* 1 user seat
* All CRM modules (contacts, accounts, opportunities, cases, tasks)
* Capped Parsa Credits per month (covers light AI usage)
* Community support

### Starter — \$15/user/month

<div
  style={{
background: "rgba(48,200,202,0.06)",
border: "1px solid rgba(48,200,202,0.18)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  For small teams getting serious about CRM and outreach.
</div>

* Per-seat pricing, scale up team as needed
* All CRM modules + Documents + Email sending (SMTP + Amazon SES)
* Automations enabled (with monthly run cap)
* AI chat + AI analytics + AI email generation
* Standard Parsa Credit allowance per month
* Email support

### Pro — \$50/user/month

<div
  style={{
background: "rgba(48,200,202,0.06)",
border: "1px solid rgba(48,200,202,0.18)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  For revenue teams running ParsaLink as their core sales platform.
</div>

* Everything in Starter
* Higher monthly automation cap (or unlimited depending on contract)
* Lead generation (`generate_leads` action + Web Search / TX / IN adapters)
* All integrations (Google Workspace, Microsoft 365, Twilio managed mode)
* Higher Parsa Credit allowance per month
* Priority email support

### Enterprise

<div
  style={{
background: "rgba(48,200,202,0.06)",
border: "1px solid rgba(48,200,202,0.18)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  For organizations that need custom limits, SLAs, and dedicated support.
</div>

* Unlimited users
* Custom contract and pricing
* Dedicated account manager
* SSO (SAML/OIDC)
* Custom data retention policies
* SLA with uptime guarantees
* Phone and Slack support

<div
  style={{
background: "rgba(255,111,97,0.08)",
border: "1px solid rgba(255,111,97,0.2)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "24px",
color: "#212121"
}}
>
  Contact [sales@parsalink.io](mailto:sales@parsalink.io) to discuss Enterprise pricing.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "linear-gradient(90deg, #143D4E 0%, #1C758A 100%)",
color: "#FFFFFF",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
letterSpacing: "0.08em",
textTransform: "uppercase",
borderRadius: "999px"
}}
>
  Subscription
</div>

## Managing Your Subscription

### Upgrading

<div
  style={{
background: "rgba(48,200,202,0.08)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  Click **Upgrade Plan** from the Billing page to move to a higher tier. Upgrades take effect immediately and you're billed the prorated difference for the remainder of your current billing period.
</div>

### Downgrading

<div
  style={{
background: "rgba(48,200,202,0.08)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  Click **Change Plan** and select a lower tier. Downgrades take effect at the start of the next billing period. If your current usage exceeds the limits of the lower plan (e.g., more active automations than the plan allows), you'll be prompted to reduce usage before the downgrade takes effect.
</div>

### Cancelling

<div
  style={{
background: "rgba(48,200,202,0.08)",
borderRadius: "14px",
padding: "14px 16px",
marginBottom: "14px"
}}
>
  Click **Cancel Subscription** to cancel at the end of the current billing period. Your workspace remains active until the period ends. You can reactivate at any time before deletion.
</div>

<Warning>
  Cancelled workspaces are retained for 90 days after the subscription ends. After 90 days, the workspace and all its data is permanently deleted. Export your data before cancelling if you need to keep records.
</Warning>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(48,200,202,0.12)",
color: "#1C758A",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
borderRadius: "999px"
}}
>
  Seats
</div>

## Seats and Billing

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
p-[16px]
px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  You're billed per active seat — each user in an **Active** status counts as a seat. Deactivated users do not count.
</div>

* **Admin and User seats** — Billed at the full seat rate.
* **Client Viewer seats** — Billed at a reduced rate (typically 20% of a full seat).

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
py-[16px] px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  Adding a new team member mid-cycle adds a prorated seat charge for the remainder of the billing period.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(48,200,202,0.12)",
color: "#1C758A",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
borderRadius: "999px"
}}
>
  Credits
</div>

## Parsa Credits

Parsa Credits are the workspace's metered budget for usage that costs us real money on the backend: AI/LLM requests, AI email generation, Lead Generation runs, SMS sends, and overage on high-volume email sending.

Every plan ships with a monthly credit allowance that resets on the billing anniversary. Credits never roll over — unspent allowance is lost at the end of the month — but **purchased credits** (from Credit Packs) never expire.

### How Credits Get Consumed

* **AI chat** — one credit per turn (more if the response is unusually long)
* **AI email generation** — credits scale with the number of contacts and the prompt size
* **AI analytics** — credits per chart generated
* **Lead generation** — credits per harvest run, scaling with target count and adapter
* **SMS** — credits per SMS sent via the managed Twilio relay
* **Email digest** — one credit per digest written

You can see the per-action breakdown at **Settings → Usage**.

### Credit Limit Exceeded

When a workspace runs out, AI actions surface an explicit "Workspace ran out of Parsa Credits" error rather than silently degrading. The user gets a clear prompt to either:

* Buy a Credit Pack (top-up that never expires)
* Upgrade the plan to a tier with a higher monthly allowance
* Wait until the monthly allowance resets

## Credit Packs

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
py-[16px] px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  Credit Packs are one-time top-ups that never expire — useful for filling the gap between monthly allowances during a big push (campaign launch, end-of-quarter outreach, demo prep). You can purchase them from the Billing page:
</div>

| Pack         | Credits        | Best For                         |
| ------------ | -------------- | -------------------------------- |
| Starter Pack | 500 credits    | Occasional AI queries and SMS    |
| Growth Pack  | 2,500 credits  | Regular AI use                   |
| Pro Pack     | 10,000 credits | High-volume automation workflows |

<div
  style={{
border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
py-[16px] px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  Credits don't expire. Unused credits roll over month to month.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(48,200,202,0.12)",
color: "#1C758A",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
borderRadius: "999px"
}}
>
  Payments
</div>

## Payment Methods

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
py-[16px] px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  ParsaLink accepts:
</div>

* Major credit and debit cards (Visa, Mastercard, Amex, Discover)
* ACH bank transfer (Business and Enterprise plans)
* Wire transfer (Enterprise plans only)

<div
  style={{

border: "1px solid #CDD1D3",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "20px"
}}
  className="
bg-white
text-black
border border-[#CDD1D3]
rounded-[16px]
py-[16px] px-[18px]
mb-[20px]

dark:bg-black
dark:text-white
dark:border-white/10
"
>
  To update your payment method, go to **Settings → Billing → Payment Method** and click **Update Card**.
</div>

***

<div
  style={{ 
display: "inline-flex",
alignItems: "center",
gap: "8px",
background: "rgba(255,111,97,0.12)",
color: "#FF6F61",
fontSize: "12px",
fontWeight: "700",
marginBottom: "10px",
padding: "8px 14px",
borderRadius: "999px"
}}
>
  Invoices
</div>

## Invoices

<div
  className="
bg-[linear-gradient(135deg,rgba(255,255,255,1)_0%,rgba(48,200,202,0.08)_100%)]
dark:bg-black
dark:border-white/10
dark:text-cyan-300
dark:shadow-none
"
  style={{
border: "1px solid rgba(48,200,202,0.25)",
borderRadius: "16px",
padding: "16px 18px",
marginBottom: "22px",
color: "#2C768D",
boxShadow: "0 10px 26px rgba(28,117,138,0.08)"
}}
>
  All invoices are available from **Settings → Billing → Invoice History**. Click any invoice to download a PDF. Invoices are also emailed to the billing email address on file (defaults to the workspace owner's email).
</div>